In 2021, LifeWorks contracted KnowledgeNow to work alongside the Interplan Trustee Education Committee (ITEC), on behalf of the boards of trustees of the four British Columbia public sector pension plans, to design and develop online and facilitated training sessions.

An education roadmap was developed for an in-house trustee education curriculum that is layered and divided into bite-sized pieces to support learner access, comprehension, and retention. KnowledgeNow reviewed this existing roadmap and provided recommendations for improvement in various areas of the program – both online and facilitated.